01When you can get a refund
- You ask within 7 days of payment and have not yet shared the invitation link with your guests.
- You were charged twice or by mistake for the same package. We refund the extra charge in full.
- A feature included in your package does not work and we cannot fix it within a reasonable time.
02When a refund is not possible
- More than 7 days after payment, or after the invitation has been shared with guests.
- After the event date has passed.
- Fees already paid to third parties on your behalf, such as a custom web address registration.
03How to ask
Email [email protected] or message us on WhatsApp with the email of your account, your invitation link and the payment date. We reply within 3 business days.
04How refunds are paid
Approved refunds go back to the card you paid with, for the rupiah amount that was charged. Because your bank converts currency, the amount you see may differ slightly from what you paid. Banks usually take 7 to 14 business days to show the refund.
05Upgrades
A payment to move to a higher package follows the same rules, counted from the date of that payment.